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                          about klarna

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘Smoooth’ adding value for both the consumer and merchant with our unique payment options and customer experiences. With Klarna, customers only need to provide top-of-mind information to complete a purchase. 

                           how klarna works

In order to use Klarna you must select the Klarna option at the checkout and choose whether you want Klarna pay later or slice in 3. You must make sure that you have entered your email address in order for it to work. You will then receive payment instructions from Klarna via email. Once you have received your order you can then pay for your order when happy.

                              klarna age

In order to use Klarna you must be over 18 years of age and go through a check. In order to increase your chances of acceptance you should ensure your billing address is up to date and accurate. You should also use your full name and get items shipped to your billing address for your first order

                                       pay later

Pay later means you can pay for your order up to 30 days after shopping. If you are accepted you will be sent an email link with payment instructions. You have 30 days in order to try on and pay when you are happy once received

 

                                      slicein3

On orders valued over £75, you may be offered the new slice it in 3 option. if you choose this option, payments will automatically be taken in 3 equal monthly payments from the card entered during the checkout. This method spreads the cost of the purchase overtime.

Klarna FAQ's

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay Later or Slice It In 3 payment options, where you can pay for the goods once you have received them via credit card or debit card.

Klarna is unique and offers these 2 options based on a number of factors such as the order value, previous order history and item availability.
 
If you are 18 or over, you can improve your chances of being offered Pay Later & Slice It In 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address.
 
All orders are assessed individually. Just because you have had Pay Later or Slice It in 3 before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor U C Clothing LTD run credit searches against you that could impact your credit rating.

Although the Pay Later & Slice It In 3 options are widely promoted, it is not always universally available. These two methods are automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability.
Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

If you have chosen to use the Pay Later option, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number and date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by U C Clothing LTD . All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

If you pay by card, U C Clothing LTD will confirm your order right away. If paying by either Pay Later or Slice It In 3, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

If you choose to Pay Later, payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
If you choose to Slice It In 3, payment will be automatically collected from the debit or credit card entered during checkout. This will be done in 3 equal instalments.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact U C Clothing LTD to check on delivery. You can also contact Klarna’s Customer Serviceso that we can postpone the due date on your payment.

As soon as U C Clothing LTD have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

Once U C Clothing LTD has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

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