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How Do I Return An Item?

Returning your items just got easier, you can now return your parcels at over 600 Asda stores nationwide through their simple toyou service. With flexible opening hours, safe parking and tracking on the way back what’s not to like?

Click here to find your most convenient Asda store. 

ASDA logo

Here’s how to return using Asda toyou:

If you have received an Asda toyou return leaflet with your order, please attach this label to your parcel. Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda store; remember to include your returns note inside your parcel!  toyou will do the rest.  Remember to keep hold of your receipt to track your parcel, which you can do here

If you did not receive an Asda toyou return label, you can visit the toyou website here to print a label at home or you can print one in store:-

1.     Print a returns label at home by visiting the toyou website here or you can easily print one in store

2.     Take your labelled parcel to the toyou signposted returns point or hand to an Asda colleague.

3.     An Asda colleague will do the rest

4.     Remember to keep hold of your receipt to track your parcel here

Once the parcel reaches our return centre you will receive an email to confirm we’ve received it.  You will then get a second email to confirm that we have processed your instructions.  

It's as simple as that!

If you would prefer to return the parcel yourself, please use the sticker located on the bottom of your invoice, affix this to your parcel and return via your preferred courier service.  

Our Returns Address is PO Box 265, Kendal, Cumbria, LA9 9EZ

Once the parcel reaches our return centre you will receive an email to confirm we’ve received it.  You will then get a second email to confirm that we have processed your instructions.  Please ensure that you check that your selected courier can deliver to a PO Box address.

Please see our Returns Terms & Conditions here for full details of Returns policy