Returns and Exchanges

Returns Address

Urban Celebrity Clothing

9 North Street

Newcastle Upon Tyne

Tyne & Wear

NE1 8DF

We can only accept items returned to us within 14 days from the date your order was despatched. All items must be returned to us before a refund or replacement is issued. Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.

I have made an order and need to cancel before dispatch

If you make an order in error and fully complete it on site including payment, then need to cancel before dispatch please email us on cancellations@urbancelebrity.com including your order number (found on your order confirmation emailed to you by us on completion of order) within 2 hours of making the order, we can then refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account.

I want to return an item to Urban Celebrity

Please complete your returns from which can be found on the reverse of the invoice which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order, if you have misplaced this; please contact our customer service team who will e-mail you a replacement info@urbancelebrity.com.

Package up your returned item carefully and stick the returns address label contained with your invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.

All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item we will organise the exchange or refund for you and email you (within 3 working days) to let you know when this has been arranged.

I would like to return an item for something else

We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.

I would like to return an item for a refund

We will issue your refund within 7 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us. Please indicate you wish to return an item by first e-mailing us at returns@urbancelebrity.com quoting your order number (found on your order confirmation + invoice)

I have received a faulty item

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail help@urbancelebrity.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 21 days from receipt of the faulty item to return it to us.

I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail help@urbancelebrity.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us.

Distance Selling Regulations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Celebrity for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.